Nash FAQ - Expert answers to questions about the Nash Platform

Frequently Asked Questions

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Which currencies does Nash currently accept?

At the moment we only accept Euro (EUR).

In which countries can I use Nash’s Crypto tools and services?

Initially, our fiat gateway for buying and selling Crypto with national currency will only be available in the European region (EU + EEA + Switzerland). However, it is possible for anyone to use the Nash Wallet to store coins you have bought elsewhere or take advantage of our own exchange or our integration with 1inch to trade on decentralized exchanges at the best rate.

Please join our mailing list when registering your account and we will inform you when you can invest in Cryptocurrency in your region using Nash.

Which payment methods can I use?

The easiest to use is the Nash EURO IBAN account, it is free and all transactions are settled instantaneously. Alternatively, you can also use Credit Cards, manual SEPA transfers or SEPA instant, if your bank is already supported.

How long until I receive my money?

That depends on your transaction method. For a slow, manual SEPA transfer it can take between 1 to 4 business days to complete. For all other methods you should have your funds much quicker and usually within a couple of minutes. If it takes a little longer, please be patient, your funds are safe and the process will complete soon.

If I buy Crypto via SEPA transfer (not an instant purchase), is the rate I am offered final, or does it change if the Crypto price changes while my transfer clears?

The rate can change. If the Crypto price falls, giving you a better deal, Nash automatically sells you more Crypto than we originally quoted using the new price. If the Crypto price rises, and we can no longer fill your order at the original quoted rate, we will offer you a new quote at the current rate, or the option to cancel your order.

Can I have the coins I purchase sent to an external wallet directly, rather than to my Nash wallet?

The quickest and easiest way is to use a Nash Wallet, however, you can also use our Nash Widget to get the funds delivered to another wallet of yours. 

I can’t buy or sell Crypto on Nash in my region yet. Can I still use the wallet?

Yes, you can still use the Crypto wallet to store your coins. You can also take advantage of other Crypto tools and services integrated in the app, like Wallet Connect or use the wallet to track the price of your portfolio.

When you create your account, you can join our mailing list and we’ll let you know when you can invest in cryptocurrency on Nash in your region.

Can I claim GAS from NEO?

Yes. Simply click on NEO within Nash wallet and you will see a button allowing you to claim GAS.

Nash Wallet

Does Nash control my Crypto assets?

No. Nash never has access to the private keys that control your Crypto assets. You are always in control of your funds, which is why it is important to back up your 12-word wallet seed phrase.

Can I access my Nash Crypto accounts in other wallet applications by exporting my private keys?

Yes. It is possible to extract your private keys for Bitcoin, Ethereum and other blockchains from your 12-word wallet seed phrase and import these into other applications. These keys can be viewed in the Nash webapp, but not in the mobile app.

However, we do not recommend users do this. Nash is the safest Crypto wallet for your phone because we never reveal your private key and offer the ability for users to sign transactions using multi-party computation. It is more secure to keep your private keys hidden and to use your Nash Wallet.

Can Nash block my account if someone steals my private keys?

Nash is a non-custodial exchange. This means that we do not have access to or control over assets on your account. The user is in full control of their assets. All Nash can do is prevent an account from trading on the Nash Exchange.

This means that, if someone steals your private keys, they are able to withdraw assets from your Nash account.

If your private keys are stolen, we recommend that you move all your assets immediately to another wallet. Please contact our support team immediately to report the case.

Which Crypto assets are supported by the Nash wallet?

At present, Nash supports all assets stored on the Bitcoin, Ethereum, NEO, Polygon, Arbitrum and Avalanche AVAX-C chains: BTC, ETH, NEO, GAS, AVAX and all ERC-20, NEP-5 and ARC-20 tokens.

Can I export my transaction history?

No. You can view your transaction history but Nash does not yet provide a tool for exporting it as a CSV or similar file.

Nash isn’t displaying one of my Ethereum tokens. Can I manually add ERC-20 tokens to the wallet so they display?

No, this is not possible. Please contact our support team and we will add it for you.

How do I connect to dapps with WalletConnect?

WalletConnect can be accessed under ‘Settings > ‘Connect with WalletConnect’. All WalletConnect transactions are signed via multi-party computation, making Nash the best digital wallet for dApps.

Can I import an external private key into the Nash wallet?

No this is not possible because all individual private keys are derived from a main account which comes from the twelve secret words. If you import a random wallet not derived from the 12 words, it would break the pattern and therefore make the wallet unusable.

Can I use a hardware wallet to secure my funds within the Nash platform?

Nash is not compatible with hardware wallets at the moment, given the way our accounts system is structured. At present, Ledger does not offer any solutions compatible with our technology.

Nash has upgraded our client protocols to generate signatures with secure multi-party computation (MPC), the technology behind our decentralized API keys. Our non-custodial blockchain wallets can now offer hardware-level security at no cost!

Read more here.

Nash Earn

What are Crypto-powered earnings and how do they offer such high interest rates?

Lending money generates interest. When you save with a traditional bank account, you get a portion of the interest the bank earns when it lends out your money. The issue: interest rates on these savings accounts are controlled by central banks. And that’s why most banks offer very low interest rates at the moment: it’s how government policy encourages people to spend.

But what if you don’t want to spend? What if you’d rather make money?

Today, many people are looking for ways to make passive income beyond traditional savings accounts. But while interest rates are very low, you can still make your money work for you – with Crypto.

Crypto-powered earnings, like bank savings, generate interest through lending money. But with Crypto, there are no central banks forcing low rates: blockchain platforms let you lend money at rates set by the market. That means that if more people want to borrow a particular currency, rates on loans for that currency go up – and these rates are often much higher than those offered by banks. That’s how Crypto earnings let you save money faster than traditional accounts.

How do Crypto earnings on Nash work?

It’s pretty straightforward. Nash simplifies access to Crypto earnings protocols Aave and BEEFY. These platforms give you so-called ‘interest-bearing tokens’ when you deposit funds to them, which track your interest. As Nash sells you these tokens directly, this process is faster and simpler.

What are the risks?

We simplify access to the blockchain-based lending platforms. Our system effectively lets you deposit cash to them directly to earn interest. The good news: borrowers on these platforms typically provide more collateral than the actual size of their loans, so they should always be able to pay them back. But it’s never fully risk-free. The main risks of earnings on Nash are:
  • Hacks of smart contracts belonging to Nash or the crypto earnings protocols
  • Large exchange rate fluctuations between your national currency (e.g. EUR) and the stablecoins deposited to crypto protocols (e.g. USDC), which underlie the ‘aTokens’ purchased by Nash users
  • Stablecoins might lose their peg and become less valuable than the represented national currency (e.g. USDC becomes less valuable than USD)
  • It’s important to review these risks when deciding if Nash is the best savings app for you.

    In which countries are Crypto-powered earnings available?

    Crypto-powered earnings are currently available in the European region (EU + EEA + Switzerland).

    Are my Crypto earnings on Nash insured?

    At present, we’re not able to offer insurance on Crypto earnings.

    Do the rates change?

    Yes, they can. We offer a choice between a number of Crypto earnings protocols. Rates may fluctuate independently for each of them. You can add funds to a mixture of protocols as part of your earnings portfolio and Nash will calculate your current and 30-day average Annual Equivalent Rate.

    Annual Equivalent Rate (AER), is used to show what you would earn in interest from different savings accounts over a year. AER makes it easier to compare savings accounts that might have differences between them. It's a bit like how APR works for borrowing products such as loans.

    Can I deposit my existing Crypto (Bitcoin, Ethereum, Stablecoins) to earnings on Nash?

    Unfortunately, that’s not possible. Our system only lets you add funds in the form of national currency. But you have the option to deposit your existing Crypto to a platform like Aave or BEEFY with WalletConnect.

    How can I withdraw my funds if Nash goes down?

    It’s best to wait for Nash to come back online. If you’re a tech-savvy expert user, you can interact with our earnings smart contracts directly by programming a transaction, but we definitely don’t recommend this. You can find more information here.

    You can monitor the status of Nash here.

    Is my balance compounded?

    Yes, it is. Balances are compounded constantly with every new Ethereum block (roughly every 10–20 seconds), so you can save money even faster.

    Nash Crypto IBANs

    How does Nash protect my fiat money?

    Nash has partnered with Modulr an electronic money institute (EMI), who maintains all customer funds inside a safeguarding account, legally separated from Modulr itself. This is in line with the European requirement of safeguarding customer funds. More information is available on Modulr’s “How we keep your money safe” document.

    What happens to my money if Nash goes bankrupt?

    Your money is safe! If Nash or Modulr go bankrupt, your money is not affected. More information is available on Modulr’s “How we keep your money safe” document.

    What happens if I send to the wrong IBAN account?

    Always make sure that the recipient is the recipient you want to send the money to. However, if you make a transfer to the wrong account we can try to contact the bank and reclaim your money but cannot guarantee we will be successful.

    Can I send funds internationally to non-IBAN accounts like SWIFT?

    No, we currently only support transactions to IBAN accounts.

    Can my Nash Crypto IBAN account be hacked?

    Nash has undergone an extensive IT security audit to avoid any sort of misconduct on our platform. Further, both Nash and Modulr monitor for unusual transactions to ensure that no illicit transactions happen on the platform.

    Can Modulr steal my funds?

    Your funds are outside of the control of Modulr. The funds are stored in a separate entity with the single purpose of keeping your funds safe.

    Why did my SEPA transfer fail?

    Several factors can lead to a failed SEPA transfer. Some common reasons include:
  • Insufficient funds: If your account does not have enough funds to cover the transfer amount, the transaction will fail
  • Incorrect account details: Entering incorrect or incomplete beneficiary account information, such as the IBAN (International Bank Account Number) or BIC (Bank Identifier Code), can cause a transfer to fail.
  • Technical issues: Occasionally, technical glitches or system maintenance by the involved banks or financial institutions can lead to failed transfers.
  • Will my direct debit go through if I am low on funds?

    You can fully use all the money you have on your account but if your balance is too low for the transaction amount, then this transaction will not go through.

    How do I get an account statement?

    Please contact support and we will send you your statement.

    Compliance and Registration

    Nash was the first Crypto Platform in Europe registered by the Financial Market Authority (FMA) of Liechtenstein. Nash is also registered with the De Nederlandsche Bank N.V. (DNB).
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    Industry Leading Security

    Nash’s Crypto Platform and Investment App uses state-of-the art, audited security measures and is fully non-custodial.
    What makes Nash so safe
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    Rates may vary over time. Crypto-powered earnings on Nash are not covered by any deposit guarantee schemes like bank savings accounts and involve risks unique to the underlying technologies: (i) Exploitations of the smart contracts used; (ii) Forex fluctations between your national currency and the US dollar, which underlies crypto earnings assets; (iii) USD stablecoins losing their peg. 
    Nash is a trademark of Neon Exchange Aktiengesellschaft. Neon Exchange Aktiengesellschaft is an exchange bureau registered with the FMA of Liechtenstein (TT Exchange Service Provider Nr. 261096 as defined by the Token- und VT-Dienstleister-Gesetz / TVTG, 3 October 2019)
    Nash Exchange B.V. is registered with De Nederlandsche Bank N.V. (DNB) as a provider of crypto services. DNB conducts supervision and monitors Nash Exchange B.V.’s compliance with the Money Laundering and Terrorist Financing Prevention Act and the Sanctions Act 1977. Nash Exchange B.V. is not under the prudential supervision of DNB nor under business conduct supervision of the AFM. This means there is no supervision of financial requirements or business risks and no specific consumer financial protections.
    Neon Exchange Aktiengesellschaft is a partner of Modulr Finance B.V., a company registered in the Netherlands with company number 81852401, which is authorised and regulated by the Dutch Central Bank (DNB) as an Electronic Money Institution (Firm Reference Number: R182870) for the issuance of electronic money and payment services. Your account and related payment services are provided by Modulr Finance B.V. Your funds will be held in one or more segregated accounts and safeguarded in line with the Financial Supervision Act – for more information please see this link.
    Neon Exchange Aktiengesellschaft also provides fiat-crypto exchange services. These are separate and unrelated to the account and payment services you receive from Modulr Finance B.V.